Responsible gambling

• Deposit limits. With this option you can control how much you are willing to deposit in a specific timeframe. It is a gross limit: every deposit counts towards it, and withdrawals do not reduce it. Deposit limit periods are fixed: the daily limit resets at 00:00 UTC, the weekly on Monday 00:00 UTC, the monthly on the 1st at 00:00 UTC.
• Bets limits. With this option you can control how much you are willing to play in a specific timeframe. This includes money spent on fantasy buy-ins, matchups and sportsbook bets. This amount does not consider whether you win or lose.
• Loss limits. With this option you can control how much you are willing to lose in a specific timeframe. If you are at risk of losing more than this amount, you cannot enter any more games until the period is over.

Each limit is set per period: 24 hours, 7 days, 30 days. The limits screen shows your current limit, when it was set and the option to update it. Lowering a limit applies immediately. Raising a limit takes effect only after at least 24 hours and your confirmation at the end of that wait.

With this option your account is temporarily closed, to keep a distance from the games for as long as you wish.

You can take a break for 24 hours, 7 days, 4 weeks, 6 weeks. During a break you can log in and follow the games you have already entered, but you cannot deposit or enter any new games. The break ends by itself when the period is over.

A long-term account restriction. Once self-excluded you have limited access to your account until the period is over - you can withdraw remaining funds and see the status of your fantasy team, but cannot deposit or play.

You can exclude yourself for 6 months, 12 months, 5 years, indefinitely, from a single product or from all of them. The products you can exclude yourself from are: Fantasy Tournaments, The Matchup game, Sportsbook.

Enter your password to confirm exclude yourself. This cannot be undone by you - only customer services can lift it. Self-exclusion cannot be reversed or shortened while it runs. At the end of the exclusion period, the account stays closed until you contact customer services to discuss re-opening it.

Close your account for reasons other than responsible gambling. You keep limited access, being able to withdraw remaining funds or see the status of your fantasy team, and the account can be reopened through customer services.

We know that gambling can lead to problems for some individuals and their families. Is your gambling causing a problem for you or others around you?

The following signs may indicate a problem:

1. Spending more money and time on gambling than you can afford
2. Finding it hard to manage or stop your gambling
3. Having arguments with family or friends about money and gambling
4. Losing interest in usual activities or hobbies like going out with friends or spending time with family
5. Always thinking or talking about gambling
6. Lying about your gambling or hiding it from other people
7. Chasing losses or gambling to get out of financial trouble
8. Gambling until all of your money is gone
9. Borrowing money, selling possessions or not paying bills in order to pay for gambling
10. Needing to gamble with larger amounts of money or for a longer time to get the same feeling of excitement or buzz
11. Neglecting work, school, family, personal needs or household responsibilities because of gambling
12. Feeling anxious, worried, guilty, depressed or irritable

If you are worried about your gambling, please complete the following self-assessment test or answer to the following questions. Please contact us as soon as possible if your answers include "yes", "sometimes", "most of the time", "always".

• Have you bet more than you really could afford to lose?
• Have you needed to gamble with larger amounts of money to get the same feeling of excitement?
• When you gambled, did you go back another day to try to win back the money you lost?
• Have you borrowed money or sold anything to get money to gamble?
• Have you felt that you might have a problem with gambling?
• Has gambling caused you any health problems, including stress or anxiety?
• Have people criticised your betting or told you that you have a gambling problem, regardless of whether or not you thought it was true?
• Has your gambling caused any financial problems for you or your household?
• Have you felt guilty about the way you gamble or what happens when you gamble?

We encourage customers and persons experiencing gambling problems or affected by gambling problems to seek help. The following independent gambling support organisations offer free and confidential advice and a range of contact methods.

• Gambling Therapy (Gordon Moody) gamblingtherapy.org
  A multilingual support helpline offering therapy for gambling addiction, providing free practical advice and emotional support to anyone affected by gambling.
• Gamblers Anonymous gamblersanonymous.org.uk
  A fellowship of men and women who have joined together to do something about their own gambling problem and to help other compulsive gamblers do the same.
• Gamtalk gamtalk.org
  A supportive community helping people with gambling issues share their experiences and ideas. Joining is free and completely anonymous.

You can also contact our customer services team via live chat or email at any time to discuss the options above and to complete the process.

Complaints are handled under our Complaints Policy. If you disagree with our final decision, you may refer the dispute free of charge to eCOGRA.

FanTeam takes its responsibility for protecting minors very seriously and carries out age verification checks on all customers to prevent underage gambling.

It is against the law for those under the age of 18 (or the legal age to gamble in your state/country, as appropriate) to gamble.

Any accounts belonging to a person under the legal age found to be gambling on our site will be closed and any winnings will be forfeited.

If you know an underage person gambling with us, please contact us support@fanteam.com as soon as possible.

Underage gambling is a serious offence and we strongly advise you:

• Do not divulge your log-in details to anyone.

• Disable the 'remember password' on your computer as this could enable minors to bypass log-in security.

• Do not provide your card or bank account details to minors.

Furthermore, we strongly recommend to set up parental controls in your operating system or install specialist software to control and monitor Internet access.

Please note: FanTeam does not accept any liability under third party software.