My account

You are only allowed to register one account at FanTeam.

To view your account details, please access the “Settings” section in the top right corner of the site. In this section, you can check the details registered on the site, the account limits offered at FanTeam, you can change your Marketing settings and review your login history, as well as your account activity.

Your personal details registered on the site cannot be altered for security reasons. You should Contact Us immediately if these details require corrections.

If you wish to terminate your account at FanTeam, you can use the option "Close my account" in the "Settings" section or please contact us via email or live chat and we will assist you.

Example image We have an achievement system that keeps track of your playing. To put it simply, the more you play, the more experience points (XP) you will get. The more experience points you get, the higher up in levels you will go. There will be rewards for pasing certain milestones. Stay tuned for more information on that!

Examples of achievements that will help you advance:

• The number of entries you place in a fantasy tournament or the bets you place in the sportsbook
• The buy-in of the fantasy tournament you enter, or the stake of the bet in the sportsbook
• The number of high placements you have in a fantasy tournament
• Your first deposit on the site
• The first time you try a new sport or a new gametype
• Reaching a certain number of placements in a tournament or wins in the sportsbook

To check your progress, click on the profile picture, and then choose "achievements" from the panel on the right.

General information

It is important that we are able to positively identify our customers to comply with both regulatory requirements and to help ensure the security of accounts. To achieve this, we may request identification from our customers.

The verification process depends on the applicable laws and regulations and/or the relevant regulatory authorities for use of the website and our products. UK customers must be verified before they play any games on the site, US customers must be verified before depositing funds, withdrawing funds or entering paid contests, however customers from any other jurisdiction (covered by Malta Gaming Authority) are required to verify their account when they reach a total deposit amount of €2,000, or when they request a withdrawal.

Processing time

As part of the registration and verification process, we usually perform electronic verification checks through our third-party providers with whom we share your details (name, address and date of birth), as agreed by accepting our Terms and Conditions. These checks are usually instant and involve matching your details with existing information which is stored on databases such as credit referencing agencies and the electoral roll.

We may also carry out manual checks to confirm proof of address and proof of identity. We will contact you directly via email if we require you to provide copies of identification documents. These checks take usually approximately 24 hours depending on the workload.

In order to check if your account was successfully verified or not, please go to your FanTeam account, and click on the user symbol in the top right corner to view more information. Beneath your username at the top right of the page, it will display the verification status of your account such as “Verified” or “Not verified yet”. By clicking on the status, you will be redirected to the page where you can upload your documents.

Supported documents

The documents we require may be a coloured scanned version or a photo of the entire original document.

In order to verify your identity, you may upload your passport, VISA-card, driver’s license, or national-ID card. All copies of personal identification must contain photo ID, and must clearly show your full name and date of birth, and have a valid expiration date. Please note that if your ID document has an expiration date on the back, this should be included. In order to verify your address, you may upload a household bill, letter from your bank, or a bank statement as long as the documents clearly state your name and the address registered on the account. The documents must be no older than 3 (three) months.

It is very important to ensure that the copy of the document you are submitting is in line with the following requirements:

• The complete document is visible (all four corners could be seen)
• The document is NOT out of date
• The document is one of the supported documents listed above
• The image is clear *Please blank out details such as social security number, bank account number, VISA-card number as these details are not needed.

Once we verify the documents submitted on the site, we will notify you via email. Both documents must be submitted as part of the verification process however UK customers may upload a photo of their valid driver’s license, or provisional license, to verify both the identity and the address.

Other regulatory requirements

Besides verifying your identity, we comply with other regulatory requirements in order to achieve the following:

• To keep crime out of gambling
• To conduct gambling in a fair and open way
• To protect children and other vulnerable persons from harm or exploitation from gambling

Generally, this means that we need to perform additional checks including but not limited to sources of funds and affordability checks and you may need to prove that you have sufficient funds to finance your gaming activity. Where this information is required, your FanTeam account may be subject to certain restrictions until you have provided the requested information to comply with these checks. As part of this process, we may ask you to provide information such as your occupation and income, supported by documentation such as your bank statement or pay slip. We will contact you directly if any of these details are required.